Cookie Policy

We, Radviser uses cookies with the aim of providing you with a better service and making it easier for you to navigate our website at To this end, we explain in this Cookie Policy and in a clear and concise manner what a cookie is, how it works, what purposes it serves and how cookies can be configured or disabled if desired.

In Canada, the permissibility of cookies is regulated in Canada’s Anti-spam legislation (“CASL”) and in the EU it is the Privacy and Electronic Communications Directive (“PECD”).

What is a Cookie?

A cookie is a file that contains information about navigation behavior and is stored on the user's computer, smartphone or any other device. Cookies help improve the quality of a website and identify which pages are helpful and which are not, or where improvements are needed.

Cookies are critical to the functioning of the internet. They offer countless advantages for the provision of interactive services and facilitate navigation on or use of our website. Cookies are in no way harmful to your device, but help, among other things, to identify and correct problems.

What types of cookies do we use?

We use both first party cookies, which are issued from our website’s own domain, and third-party cookies, which belong to and are managed by other parties, such as our partners or service providers.

The cookies used on our website can be divided into two categories:

  • Session cookies: These are temporary cookies that will be deleted from your device once you close your browser. They are used to remember your device as you move within our website.
  • Persistent cookies: These are longer-lasting cookies that remain on your device even after you close your browser. They are used to recognise your device each time you use our website and to remember your preferences.

The classification as technically necessary or technically non-necessary also determines the cookies we use:

Technically necessary cookies
Technically necessary cookies are required for our website to function properly; they enable you to navigate our website efficiently and use its functional features. An example of this is, the reminder of recently performed actions (e.g., entered text) when you return to a page within the same session.

Technically non-essential cookies
Technically non-essential cookies are not necessary for the proper functioning of our website, but they enable us to improve the content of our website, compile statistics for internal market analysis purposes, provide you with a more personalized online experience or provide additional features. In particular we use advertising and analytical cookies.

Advertising cookies are used to provide content that is more relevant to you and your interests (direct marketing). They can be used to provide targeted advertising or to limit the frequency with which you are shown an advertisement. They also help us measure the effectiveness of advertising campaigns. In addition, we may use these cookies to store which websites you have visited.

Analytical cookies are used by third parties. These cookies allow third parties to recognize that you have visited our website. We and our third-party providers may also combine information obtained from these cookies with personal data available from other sources, including data collected about you when you use other websites and data collected about you when you are offline, whether on our website or data maintained by the third-party provider.

The cookies we use

Below are the cookies our website uses. Please keep in mind that the cookies used may change from time to time and that this Cookie Policy will be updated accordingly.

_hjCookieTestAnalyticsHotjar sets this cookie for testing purposes.session
_hjSessionUser_683327AnalyticsHotjar sets this cookie to identify a user’s session.1 year
_hjFirstSeenAnalyticsHotjar sets this cookie to identify a new user’s first session. It stores a true/false value, indicating whether it was the first time Hotjar saw this user.30 minutes
_hjIncludedInSessionSampleAnalyticsHotjar sets this cookie to know whether a user is included in the data sampling defined by the site's daily session limit.2 minutes
_hjIncludedInPageviewSampleAnalyticsHotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit.2 minutes
_gaAnalyticsThe _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.2 years
_gidAnalyticsInstalled by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.1 day
_gat_gtag_UA_213988769_1AnalyticsSet by Google to distinguish users.1 minute
_ga_T83MCPMG7KAnalyticsThis cookie is installed by Google Analytics.2 years

a) Hotjar
We use Hotjar, a web analytics service provided by Hotjar Ltd, Level 2, St Julian's Business Centre, 3, Elia Zammit Street, St Julian's STJ 1000, Malta (“Hotjar”), to better understand usage patterns, to better understand the needs of our users and to optimize our services and user experience. Hotjar enables us to better understand the user experience on our sites (i.e., how long users spend on which of our sites, which links they click, what they like and dislike, etc.) so that we can tailor our offerings based on user feedback.

Hotjar uses cookies and other technologies to collect information about user behavior and user devices (in particular, a device's IP address (which is collected and stored in anonymized form), screen size, device type (unique device identifiers), browser information, geographic information (on a country-by-country basis only), preferred language for viewing our platform). Hotjar stores this data in a pseudonymized user profile. Neither Hotjar nor we will use this information to identify individual users, nor will the data be merged with other data about individual users. You can object to the creation of user profiles, the storage of data about your use of our platform by Hotjar, and the use of tracking cookies by Hotjar on other sites at any time by following this link The use of Hotjar is based on your consent according to Art. 6 para. 1 letter a) GDPR.

b) Google Analytics
We use Google Analytics, a service provided by Google Inc. This means that the data collected can in principle be transmitted to a Google server in the USA, whereby the IP addresses are anonymized by means of IP anonymization so that an allocation is not possible. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You can object to the collection and processing of this data by Google Analytics by setting an opt-out cookie that prevents the future collection of your data when you visit this website: The legal basis for this processing is Art. 6 para. 1 letter f) GDPR, our legitimate interest.

c) Google AdWords and Google Conversion Tracking
We use Google AdWords. AdWords is an online advertising program of Google Inc of 1600 Amphitheatre Parkway Mountain View, CA 94043, US. Within the framework of Google AdWords, we use so-called conversion tracking. When you click on an ad placed by Google, a cookie is set for conversion tracking. Cookies are small text files that the internet browser stores on the user's computer. These cookies lose their validity after 30 days and are not used to personally identify the user. If the user visits certain pages of this website and the cookie has not yet expired, Google and we will be able to recognise that the user clicked on the ad and was redirected to this page.

Each Google AdWords customer receives a different cookie. The cookies cannot be tracked across AdWords customers' websites. The information obtained using the conversion cookie is used to create conversion statistics for AdWords customers who have opted into conversion tracking. The customers learn the total number of users who clicked on their ad and were redirected to a page tagged with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users. If you do not wish to participate in the tracking, you can object to this use by easily deactivating the Google conversion tracking cookie via your internet browser under user settings. You will then not be included in the conversion tracking statistics. The legal basis for this processing is Art. 6 para. 1 letter f) GDPR, our legitimate interest.

How can you configure or disable your cookies?

You can allow, block, or delete the cookies installed on your device via the “Settings” option in your internet browser. If you set your browser settings to not allow cookies to be installed, you may not be able to use some of the services and your user experience on our website may be affected.

Below we explain how you can configure or disable cookies in your respective browser:

Please bear in mind that deleting and blocking cookies will have an impact on your user experience as parts of our platform may no longer work.

Please also note that, unless you have adjusted your browser settings to block cookies, our system will issue cookies as soon as you visit our platform or click on a link in a targeted email that we have sent you, even if you have previously deleted our cookies.

Does this policy change?

We may update our Cookie Policy from time to time. This might be for a number of reasons, such as to reflect a change in the law or to accommodate a change in our business practices and the way we use cookies. We recommend that you check here periodically for any changes to our Cookie Policy.

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